powergaming Terms of Use

These terms set out the conditions under which we at powergaming operate our platform and the rules that govern your account, deposits, withdrawals, and participation in our sportsbook markets, live-dealer tables, slot games, and esports betting. When you access powergaming, you agree to these terms. Our terms apply to all users regardless of location; however, powergaming services are available only in jurisdictions where local law permits online gaming and wagering.

We enforce our powergaming terms consistently and transparently. If you breach any term—such as attempting to register multiple accounts, using false identity information, or engaging in fraudulent activity—we will suspend or close your powergaming account and may forfeit any funds held in that account. Our powergaming team reviews violations carefully and can explain the reason for any action taken.

This overview covers the core terms under which we operate powergaming, your obligations as a user, and our policies for account management, payments, and dispute resolution.

Our powergaming account terms and user obligations

Creating and maintaining your powergaming account

When you create an account on powergaming, you confirm that you are of legal age in your jurisdiction and that you are accessing our platform from a region where online gaming is permitted by law. We require you to provide accurate personal information—your full name, email address, phone number, and date of birth. You are responsible for updating your powergaming account information if any detail changes.

Your powergaming account is personal to you and cannot be transferred, sold, or shared with others. We enforce this strictly—if we discover that multiple accounts are controlled by the same person or that account credentials have been shared, we will close all associated powergaming accounts and may forfeit funds. You are responsible for keeping your powergaming login credentials confidential. If you suspect unauthorised access, contact our support team immediately so we can secure your account.

Deposits and our powergaming payment terms

We accept deposits on powergaming via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All deposits are final—we do not reverse or refund deposits once funds reach your powergaming account. When you deposit, funds are credited to your powergaming balance and become available for use on our platform immediately or within standard banking windows.

We do not charge deposit fees on powergaming, but your payment provider (your bank or e-wallet operator) may apply fees at their end. Our powergaming Cashier displays any applicable fees before you confirm a deposit. Deposits on powergaming are not eligible for cancellation after submission; if you have concerns about a deposit, contact our support team as soon as possible.

Withdrawals and our powergaming verification policy

We process powergaming withdrawals to your original deposit method. Before your first withdrawal on powergaming, we require account verification (KYC). You must provide a valid Indonesian ID and proof of address (utility bill or bank statement dated within three months). Our powergaming verification team reviews these documents and typically approves them within one business day.

Once verified on powergaming, you can withdraw your balance anytime. Withdrawal processing times depend on your payment method—e-wallet withdrawals typically settle within minutes, and bank transfers may take one to two business days. We do not reverse withdrawals after they are submitted to your payment provider. If a withdrawal has not reached your account after the standard processing window, contact our powergaming support team with your withdrawal ID so we can investigate.

• 1
  Create and verify your powergaming accountStep 1

  Sign up on powergaming with your personal details. We verify your identity before your first withdrawal.

• 2
  Deposit funds via powergamingStep 2

  Fund your powergaming account via mobile banking, local payment, online payment, bank transfer, or other supported methods.

• 3
  Participate in powergaming marketsStep 3

  Access Liga 1, Champions League, live-dealer tables, slots, and esports on powergaming.

• 4
  Withdraw your balanceStep 4

  Once verified, withdraw winnings to your original deposit method anytime.

Our powergaming market terms and dispute resolution

Market rules and settlement on powergaming

All powergaming markets—sportsbook odds, live-dealer games, slot games, and esports betting—operate under rules we publish in-app. Sportsbook odds on powergaming are displayed in real time and are subject to change. Once you place a wager on powergaming, the odds at that moment are locked. Settlement occurs according to the official result of the underlying event. For Liga 1, Piala Indonesia, Piala AFF, and other football markets on powergaming, we settle based on the final score recognised by the official league or tournament body.

For live-dealer games on powergaming, outcomes are determined by certified random-number generators. For slot games on powergaming, payout percentages are fixed and audited. We do not manipulate results or odds. If a technical issue affects a powergaming market—such as a result feed delay or a draw system malfunction—we review the incident and resolve it fairly with all affected users.

How we handle disputes on powergaming

If you believe a powergaming market was settled incorrectly, a withdrawal was not processed, or a deposit did not credit, contact our support team with your transaction ID, market details, or withdrawal reference. We review powergaming disputes thoroughly. Our team examines system logs, market feeds, and payment records to determine the cause and resolve the issue transparently.

Our powergaming support team is available in English and Indonesian during standard business hours. We respond to most disputes within one business day. If we confirm an error on our part—such as a market settlement mistake or a missing deposit credit—we correct your powergaming balance immediately. If the dispute is resolved in your favour, we add the appropriate amount to your account. If we determine the dispute is not valid, we explain our decision in detail.

Jurisdiction restrictions and our powergaming service area

We operate powergaming only in jurisdictions where local law permits online gaming and wagering. We do not offer powergaming services in regions where such activities are prohibited. If you access powergaming from a restricted jurisdiction, we may suspend or close your account without notice. You are responsible for verifying that your use of powergaming complies with your local laws.

Our powergaming service is available where users can verify their identity and jurisdiction. During holidays like Idul Fitri, Idul Adha, and Imlek, or during major events like Liga 1 seasons and Champions League tournaments, our powergaming platform remains available in all supported jurisdictions. We do not restrict access based on time of day or time of year, except as required by local law.

Account closure and term enforcement on powergaming

We reserve the right to close or suspend any powergaming account if you breach these terms, provide false information, or engage in fraudulent or abusive behaviour. If we close your powergaming account, any funds remaining in that account may be forfeited. We will explain the reason for closure and give you the opportunity to appeal within a reasonable timeframe.

These terms apply to all users on powergaming regardless of their location, but powergaming itself is available only where local law permits. If you continue to use powergaming after we have informed you that services are not available in your jurisdiction, we may close your account. By using powergaming, you acknowledge that you have read and agreed to these terms and that you understand our jurisdiction restrictions and account policies.